1. Your Information
2. How long we retain your information
3. How we secure your information
4. Your rights in relation to your information
5. Use of Profiling & Sensitive Personal Information
6. When you contact us
7. Information received from third parties
8. Disclosure of your information to service providers
9. Enforcement or potential enforcement of legal rights
10. Identity wverification
11. Your right to object
12. Changes to our privacy policy
13. Privacy Shield
We take into account any legal obligations we have (e.g. to maintain records for tax purposes), any other legal basis we have for using your information (e.g. your consent, performance of a contract with you or our legitimate interests as a business) and certain additional factors described below:
We do perform various assessments and case studies with your written consent and where applicable to help you meet your goals, to understand our users better, to conduct R&D, and to deliver a personalized user experience. All the data gathered and participation in any of our surveys, case studies and research projects is volunatry, and conducted with specific consent from you.
We do not collect what is commonly referred to as ‘sensitive personal information’, however we will only capture essential minimum data where it is strictly necessary and as stated above.
“Sensitive personal information” is information about an individual that reveals their racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic information, biometric information for the purpose of uniquely identifying an individual, information concerning health or information concerning a natural person’s sex life or sexual orientation. Our website may allow you to register sensitive information, however when we ask for this, you will be considered to have explicitly consented to us processing that sensitive personal information under Article 9(2)(a) of the General Data Protection Regulation.We collect and use information from individuals who contact us and as per the information you provide us.
When you send an email to the email address displayed on our website we collect your email address and any other information you provide in that email (such as your name, telephone number and the information contained in any signature block in your email).
When you contact us using an enquiry form, we collect your personal details and match this to any information we hold about you on record. Typical personal information collected will include your name and contact details. We will also record the time, date and the specific form you completed. If you do not provide the mandatory information required by our contact form, you will not be able to submit the contact form and we will not receive your enquiry.
Legitimate interest(s): Responding to enquiries and messages we receive and keeping records of correspondence. We will also use this information to tailor any follow up sales and marketing communications with you. For further information, see the section of this privacy policy titled “Marketing communications”. Messages you send to us via our contact form may be stored outside the European Economic Area on our contact form provider’s servers.
When you contact us by phone, we collect your phone number and any information provided to us during your conversation with us. We may record customer-facing phone calls for training and customer service purposes.
Legal basis for processing: Our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest(s): Responding to enquiries and messages we receive and keeping records of correspondence.
Legal basis for processing: Necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).
To perform a contract: Where your contact with us relates to us providing you with goods or services or taking steps to do so at your request, and prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so.
When you register as a user on our website:
We collect and store one or more of the following: your email address, first name, last name, phone number, We use this data to provide you with customer support and other services, bill you for our services, collect feedback, send you account-related notifications, and keep you informed about our key features, important feature updates, and latest releases.
We store data related to your surveys, polls, and newsletters in your account that you access using your login ID and password. This includes questions, responses, images, email lists, data you enter while configuring or customizing any settings, etc. This data is processed by SurveyMethods to enable you to perform functions like design and distribution of surveys, polls, newsletters, and analysis & reporting.
We do not share any personally identifiable and account-related data with a third party without your explicit consent.
Your data will be visible to those with whom you share your published reports or extracted data/reports.
To prevent any undesirable, abusive, or illegal activities, we have automated processes in place that check your data for malicious activities, spam, and fraud.
We may use your data if required by law, court orders, subpoenas, or to enforce our agreements.
Currently, we do not collect information using cookies. Cookies are digital files that allow websites to recognize returning users.
Information we obtain from third parties will generally be your name and contact details but may also include any additional information about you which they provide to us.
Legal basis for processing: Necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).
Reason why necessary to perform a contract: Where a third party has passed on information about you to us (such as your name and email address) in order for us to provide services to you, we will process your information in order to take steps at your request to enter into a contract with you and perform a contract with you (as the case may be).
Legal basis for processing: Consent (Article 6(1)(a) of the General Data Protection Regulation).
Consent: Where you have asked that a third party to share information about you with us and the purpose of sharing that information is not related to the performance of a contract or services by us to you, we will process your information on the basis of your consent, which you give by asking the third party in question to pass on your information to us.
Legal basis for processing: Our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interests: Where a third party has shared information about you with us and you have not consented to the sharing of that information, we will have a legitimate interest in processing that information in certain circumstances.
For example, we would have a legitimate interest in processing your information to perform our obligations under a subcontract with the third party, where the third party has the main contract with you. Our legitimate interest is the performance of our obligations under our sub-contract.
Similarly, third parties may pass on information about you to us if you have infringed or potentially infringed any of our legal rights. In this case, we will have a legitimate interest in processing that information to investigate and pursue any such potential infringement.
Where we receive information about you in error from a third party in error and/or we do not have a legal basis for processing that information, we will delete your information.We use a number of third parties to provide us with services which are necessary to run our business or to assist us with running our business. Examples include: Internet services, IT service providers and web developers.
Your information will be shared with these service providers where necessary to provide you with the service you have requested, whether that is accessing our website, ordering goods and services from us, participating in surveys that are not anonymous, etc.
We do not display the identities of our service providers publicly by name for security and competitive reasons. If you would like further information about the identities of our service providers, however, please contact us directly by email and we will provide you with such information where you have a legitimate reason for requesting it (where we have shared your information with such service providers, for example).
Legal basis for processing: Legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest relied on: Where we share your information with these third parties in a context other than where it is necessary to perform a contract (or take steps at your request to do so), we will share your information with such third parties in order to allow us to run and manage our business efficiently.
Legal basis for processing: Necessary to perform a contract and/or to take steps at your request prior to entering into a contract (Article 6(1)(b) of the General Data Protection Regulation).
Reason why necessary to perform a contract: We may need to share information with our service providers to enable us to perform our obligations under that contract or to take the steps you have requested before we enter into a contract with you.
We will use your information in connection with the enforcement or potential enforcement of our legal rights, including, for example, sharing information with debt collection agencies if you do not pay amounts owed to us when you are contractually obliged to do so. Our legal rights may be contractual (where we have entered into a contract with you) or non-contractual (such as legal rights that we have under copyright law or tort law).
Legal basis for processing: Our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest: Enforcing our legal rights and taking steps to enforce our legal rights.
We may need to use your information if we are involved in a dispute with you or a third party for example, either to resolve the dispute or as part of any mediation, arbitration or court resolution or similar process.
Legal basis for processing: Our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest(s): Resolving disputes and potential disputes.
Where you request access to your information, we are required by law to use all reasonable measures to verify your identity before doing so.
These measures are designed to protect your information and to reduce the risk of identity fraud, identity theft or general unauthorised access to your information.
Where we possess appropriate information about you on file, we will attempt to verify your identity using that information.
If it is not possible to identify you from such information, or if we have insufficient information about you, we may require original or certified copies of certain documentation in order to be able to verify your identity before we are able to provide you with access to your information.
We will be able to confirm the precise information we require to verify your identity in your specific circumstances if and when you make such a request.
You have the following rights in relation to your information, which you may exercise in the same way as you may exercise by writing to the data controller using the details provided at the top of this policy.
We update and amend our Privacy Policy from time to time.
We apply the Privacy Shield Framework Principles issued by the U.S. Department of Commerce, located at https://privacyshield.gov/ (“Privacy Shield Principles”) to all Personal Data collected by us. include 'modules/footer.php'; ?>